Last updated: 7 February 2026
Welcome to The 11 Store (“we”, “us”, “our”). By accessing or using our website theelevenstore.com and our services, you agree to be bound by these Terms and Services (“Terms”). If you do not agree, please do not use our website.
1. Use of Our Website
1.1 You must be at least 18 years old, or use the site under the supervision of a parent or legal guardian.
1.2 You agree to use the website only for lawful purposes and in accordance with these Terms.
1.3 We may suspend or terminate your access if we believe you have violated these Terms.
2. Products and Information
2.1 We aim to keep all product descriptions, prices, and images accurate, but errors may occur.
2.2 Products, prices, and offers may change or be discontinued at any time without notice.
2.3 Colors and details of products may look different depending on your device’s display.
3. Orders and Payments
3.1 By placing an order, you confirm that all information you provide is accurate and complete.
3.2 All prices are shown in USD and are subject to change at any time.
3.3 We accept the payment methods displayed at checkout.
3.4 Your order is accepted once payment is confirmed and you receive an order confirmation email. We may cancel or refuse an order (for example, in case of pricing errors or suspected fraud).
4. Shipping and Delivery
4.1 Shipping options, costs, and estimated delivery times are shown at checkout.
4.2 Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or events beyond our control.
4.3 You are responsible for providing a complete and accurate shipping address. We are not liable for lost or undelivered orders due to incorrect address details.
5. Returns, Refunds, and Cancellations
5.1 Our rules on returns and refunds are explained in our Refund Policy.
5.2 To request a return, replacement, or refund, contact us at support@theelevenstore.com within 14 days of receiving your order.
5.3 Returned items must generally be unused and in their original packaging, unless otherwise stated.
5.4 We reserve the right to refuse returns that do not meet our conditions.
6. User Accounts
6.1 You may create an account to speed up checkout or access certain features.
6.2 You are responsible for keeping your login details confidential and for all activity under your account.
6.3 Notify us immediately if you suspect any unauthorized use of your account. We may suspend or delete accounts if necessary.
7. Intellectual Property
7.1 All content on this website, including text, images, logos, graphics, and design, is owned by us or used with permission and is protected by applicable copyright and intellectual property laws.
7.2 You may not copy, reproduce, distribute, or use any content without our prior written consent.
8. Third-Party Links
8.1 Our website may contain links to third-party websites or services that are not owned or controlled by us.
8.2 We are not responsible for the content, privacy policies, or practices of any third-party websites.
9. Limitation of Liability
9.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website or purchase of products.
9.2 Our total liability for any claim relating to your use of the website or products will not exceed the amount you paid for the order related to that claim.
10. Indemnification
You agree to indemnify and hold harmless The 11 Store, its owners, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website, your breach of these Terms, or your violation of any law or third-party rights.
11. Privacy
Information about how we collect, use, and protect your personal data is described in our Privacy Policy. By using our website, you consent to our processing of your personal data as described there.
12. Changes to These Terms
12.1 We may update these Terms from time to time.
12.2 Any changes will be posted on this page with an updated “Last updated” date.
12.3 Your continued use of the website after changes are posted means you accept the revised Terms.
13. Contact Us
If you have any questions about these Terms and Services, please contact us:
– Email: Support@theelevenstore.com
– Website: theelevenstore.com